Shipping policy

Last updated: September 30, 2026

Thank you for shopping with WitThread. This Shipping Policy explains how we process and deliver orders placed through our website.

ORDER PROCESSING

Orders are typically processed within 1–2 business days after payment is successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

During periods of unusually high order volume, processing may take slightly longer.

SHIPPING DESTINATIONS

At this time, WitThread ships within the United States only.

We currently do not offer international shipping.

SHIPPING RATES & DELIVERY TIMES

Standard Shipping

Orders under $35: $6.99

Orders of $35 or more: FREE Standard Shipping

Estimated delivery time: 3–5 business days

Express Shipping

Shipping fee: $15.00

Estimated delivery time: 1–2 business days

Delivery times begin after your order has been processed and shipped.

Please note that delivery estimates are not guaranteed and may occasionally be affected by carrier delays, weather conditions, holidays, or other circumstances beyond our control.

ORDER TRACKING

Once your order ships, you will receive a shipping confirmation containing your tracking information.

Tracking information may take approximately 24–48 hours to update after the carrier receives the package.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee changes once an order has entered fulfillment or has already shipped.

LOST PACKAGES

If tracking indicates that your package may have been lost in transit, please contact us.

We will review the shipment information and work with the shipping carrier when appropriate.

Depending on the circumstances, we may arrange a replacement, reshipment, or another appropriate resolution.

DAMAGED PACKAGES

If your order arrives damaged, please contact us and provide your order number along with clear photographs of the damaged item and packaging.

After reviewing the issue, we may provide a replacement, remake, refund, or another appropriate resolution.

DELIVERED BUT NOT RECEIVED

If tracking shows your package as delivered but you cannot locate it, please check around your delivery location, confirm the shipping address on your order, ask household members or neighbors whether they received the package, and contact the shipping carrier for additional delivery information.

If you are still unable to locate the package, please contact us for assistance.

ORDER CHANGES & CANCELLATIONS

You may request changes or cancellation before your order has shipped.

Once an order has been shipped, we are generally unable to change the shipping address, cancel the shipment, or modify the items in the order.

CONTACT US

If you have questions regarding shipping or your order, please contact us.

WitThread
Email: sherilyndillemuth68025@outlook.com
Phone: +1 323-555-0702
Address: 2905 W Via Corona, Montebello, CA 90640, United States
Website: www.geruiyigfa.shop

We aim to respond to customer service inquiries within 2 business days.